Please notify us immediately if you must cancel your appointment. Occasionally, we are on-call for emergencies at the hospital and it is necessary for us to reschedule appointments with short notice. We apologize in advance for the inconvenience this may cause

Patients are required to obtain a valid referral from their Primary Care Physician prior to being seen. If we have not received a referral, you will responsible for full payment, or you may reschedule when a referral is obtained. If you have questions, call your insurer or your primary care physician. If a “no referral” denial is received from your insurer, you are responsible for payment in full. Contact your insurer or primary care physician if you have questions concerning referrals and related payment obligations.

Release of medical record copies requires the written consent of the patient and will take 7 to 10 working days. The cost of copying and forwarding records is dependent upon the quantity of documentation to be copied. Inpatient records are kept in the hospital’s medical record department.

We encourage you to contact us if you have questions about medical problems. Our staff is prepared to answer your questions and can obtain information directly from your physician.

Our answering service will forward your message to our staff if the call is after hours. Billing calls or requests for prescription refills cannot be addressed by our on-call physician, however your medical related calls will be returned at the earliest opportunity.

All new prescriptions and refills should be requested during normal practice hours. Requests for prescription refills cannot be addressed on weekends or holidays. All prescription requests will be addressed within 24 hours. Please plan ahead and order prescriptions before you run out.

Professional charges are made for treatment and are the responsibility of the patient when not covered by insurance. Inability to pay will not interrupt treatment, but our Billing Office requests the opportunity to discuss the anticipated charges, eligibility for discounts, and payment options with you in advance. Charges are based on the time you spend with the physician, the time it takes to research your problem, interpret testing or x-rays, and plan treatment. For your convenience, balances can be paid by cash or check.

Please ask if you have questions about fees, our financial policy, or your responsibilities.

Please be prepared to pay for items that are your responsibility at the time of your clinic visit.

If you are insured, your financial responsibility includes co-pay due at the time of service, co-insurance, deductible, and balances not paid by your insurer. You will not be billed for your coinsurance or deductible amount until your insurer has responded to your claim. However, you will be mailed a statement of fees for your records identifying both your obligation and your insurance company’s obligation.